End user support
RDV Group Ltd offers fast response and timely solutions to any problems that may arise, such as:
Critical number of support requests, which could lead to service disruption
Incorrect use of services, failure or malfunction
Increasing operational, maintenance and development costs
Long problem resolution times and constant firefighting
In case of a problem our clients can contact us by calling, emailing or via the website. Clients benefit from a dedicated call center to help with following services
Call Center
Accept and record all issues
Assessment and classification of the problem
Attempt to provide 1st line support where possible
If the issue cannot be resolved immediately it will be escalated to the advanced technical support team
In the event of a major incident affecting the operation of the company as a whole, users are alerted
Close open requests upon successful completion
Any member of your organisation or a dedicated liaison can contact the call center for assistance.